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Terms and Conditions
Booking online, the user confirms that it is in accordance with the payment via credit card regarding the warranty and the following conditions:
- Published information is owned by Grande Hotel, subject to availability and change without notice.
- Reservations must be performed by adults, and with permission of the credit card owner.
- Check in: 17h. Check out: 14h. After the check out time, half day ticket will be charged for departure at 18h and 18h after 1 night.
- Early check in and late check out should be consulted, subject to availability.
- Rates includes half board Sunday to Thursday (breakfast and lunch) and full board on weekends (except drinks). Optional 10% service charge not included in the daily rate.
- Service charge: 10% of daily and other expenses.
- Tour fee (only at Grande Hotel Campos do Jordão): R$ 2.90 by day / apartment.
- Both are not mandatory; If not want to pay them, please ask before the check out.
- Group membership for reservations and events comply with the terms and conditions agreed in the contract between the company and the hotel.
- Values in Reais (R$), subject to change.
- Purchase performed only via credit card.
- All rates are immediate cancellation deadline of up to 24 hours.
- Valid in all periods and categories, depending on availability. Rate includes full board (except drinks).
- Policy: If canceled up to 15 days of check in, there is a full refund of paid warranty. From 14 to 6 days, there is a letter of credit issued valid for six months. The five days, no refund. Any change is under review. For confirmation of the reservation will be charged in advance 30% of the total value of hosting, and at least one daily. Held at time of booking through the informed credit card. Optional 10% service charge not included in the daily rate.
- Data from the provided credit card are protected by law.
- Grande Hotel is not responsible for improbable information and may at any time require proof of ownership.
- The booked apartment will be guaranteed until 12 pm the day after the date of entry.
- In case of no show will be charged the full amount of the guarantee.
- Costs from extra services to the reservation will be charged the informed credit card. The cancellation period is up to 5 days prior to check in. After that, no refund.
- The balance of daily and other expenses during the stay should checked and paid at check out act.
- According to the law 8069, is required underage ID. If unaccompanied by parents or legal guardians, a written authorization certified and must be presented at check in.
AGENCIES AND OPERATORS:
- Before making any reservations, contact the Grande Hotel in order to get information and commissioning conditions.
- Grande Hotel is a 100% non-smoking. Where there is smoke signal in the apartment, a recovery rate related to the amount of the current day will be charged.
- Pets are not allowed.
- The Grande Hotel is not responsible for the use of targeted and / or stemmed from third-party sites links.
- Reproduction not allowed of any content without prior written permission. All rights reserved.